News

Notes from production.

What we’re learning by building and running platforms - written by the engineers doing it.

One door to every model

LiteLLM turns model choice into configuration instead of a rewrite, and makes it possible to route regulated data to hardware you own. It also concentrates every key you have in one process, which is the part worth engineering for.

Digital care, as BigCommerce tells it

BigCommerce published its own case study on the platform we build and run for Blooms The Chemist: 130 independently owned pharmacies on one system, prescription checks in the checkout, and vaccination bookings at national scale.

The internet is the operating system

In 2020 we argued the cloud had become an operating system for the internet. Six years on the argument holds, but the shell moved, and it was never about one provider.

Your agent is holding too many keys

A new IETF draft proposes a credential broker for AI agents: the agent never holds the real key. It is early, it is unfinished, and it is pointed straight at a problem we keep meeting in production.

The integration nobody had built

Pharmacy retail ran on a gap: the point of sale knew the price, the shelf label didn't. Closing it meant building something that had never existed.

Engineering, multiplied

AI makes each of our engineers several. Here's what that actually means inside real client work - and what never changes.

The Future Customer Today

Our Bondi Icebergs innovation event, in an 8-minute film: Blooms The Chemist's CIO Martin Olds, futurist Ross Dawson and 33BONDI's Jim Watts on where the customer is heading - supported by BigCommerce, Google Cloud, WP Engine and Okta.